Accessories Expert - Subaru

Act as a subject matter expert for accessories selection, fitment, customer consultation, and product training. Support workshops and showrooms in technical and commercial decisions to maximize conversion and maintain brand standards. Key Responsibilities: Recommend correct accessories based on model fitment, compatibility, and customer needs. Support sales and service advisors with product knowledge and pricing queries. Ensure correct installation standards and provide technician guidance when needed. Conduct product demonstrations, catalog training, and feature-benefit selling techniques. Review technical bulletins, compatibility updates, and product revisions. Audit branch display, tools, fitment readiness, and customer-facing presentation. Provide feedback on product performance, warranty claims, and improvement requests. KPIS: Conversion rate (quoted vs. sold). Technical accuracy & zero re-fit issues. Internal training hours delivered. Customer satisfaction & complaint rate. Fitment knowledge, catalog reading, customer communication, commercial mindset, workshop coordination.