Account Management Back Office (Business Support Specialist)

Serve existing accounts, obtains orders, plan and organize daily work schedule to call on existing or potential sales outlets Maintain quality service by establishing and enforcing organization standards. Provide historical records by maintaining records on area and customer sales. Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual analysis. Communicate effectively & efficiently with the business development team & discuss actions need to be taken Liaise between customers & customer service team to enhance the quality of service Communicate with customers for new products and promos Receive calls for orders, complaints, bar star appointments and ihoreca registration Ensure proper follow up on customers’ orders on regular basis Handel customers’ complaints regarding out of stock items or delayed orders & conduct required surveys via phone with customers From 2 years of experience min.