Account Manager - B2B

Job SummaryThe Account Manager is responsible to manage and grow a portfolio of automotive service center accounts by driving revenue, repeat purchases, and customer retention through the B2B e-commerce platform, while acting as the primary commercial point of contact for assigned customers.Key Responsibilities1. Account Acquisition & ManagementIdentify, approach, and onboard automotive service centers and workshops.Build long-term relationships with decision-makers and buyers.Maintain an active and well-segmented account portfolio.2. Sales & Revenue GrowthDrive order frequency, basket size, and monthly revenue per account.Promote relevant categories, fast-moving SKUs, and bundles.Execute contract pricing and special commercial agreements approved by category management.3. Customer Enablement & Platform AdoptionAZTrain service centers on:Using the B2B e-commerce platformSearching by vehicle compatibilityReordering fast-moving itemsIncrease platform adoption and self-service ordering.4. Pricing & Commercial ExecutionApply approved B2B pricing tiers and discounts.Support negotiations within approved commercial limits.Escalate pricing exceptions to Category Management.5. Cross-Functional CoordinationCategory Management: share customer feedback, demand insights, and assortment gaps.Fulfillment & Operations: follow up on delivery issues and SLAs.Marketing: support execution of promotions and offers at account level.6. Customer Feedback & Market InsightCapture customer feedback on:Pricing competitivenessProduct availabilityQuality and service levelReport market intelligence to support category and pricing decisions.Key KPIsRevenue per AccountActive Accounts & Retention RateOrder Frequency & Average Basket SizePlatform Adoption RateCustomer Satisfaction 5–7 years of experience in B2B sales or account management, preferably in automotive aftermarket.Strong understanding of service center operations and buying behavior.Experience with e-commerce or digital ordering platforms preferred.Strong communication, negotiation, and relationship-building skills.