📍 Location: The Greek Campus - Downtown - Cairo - Egypt | 🕒 Type: Full-time💼 Department: Account Management | 💻 Work Setup: OnsiteAbout ZIWOZIWO is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation.As a fast-growing B2B SaaS startup, we’re building the future of customer experience. Our all-in-one cloud solution enables voice, messaging, and CRM integrations for forward-thinking companies across the Middle East and beyond. With a global team of 80+ people, ZIWO is the tech company where innovation meets impact.About The RoleWe are looking for a proactive and customer-focused Account Manager to support our growing client base. In this role, you will manage a portfolio of small accounts, ensuring customer satisfaction, retention, and incremental revenue through cross-selling and upselling minor features. You will also support the broader account management team with insights, reporting, and CRM updates.What You’ll Be DoingManage a portfolio of small accounts, ensuring strong customer satisfaction and retentionIdentify upsell and cross-sell opportunities for add-ons and minor feature upgradesMaintain accurate CRM records for client interactions and updatesSupport the account management team with insights, coordination, and reportingEscalate customer concerns to senior account managers when neededParticipate in product and feature training to enhance upsell effectivenessBuild positive relationships with clients by serving as their first point of contactWhat You BringBachelor’s degree in Business, Sales, Marketing, IT, or a related fieldMinimum 2 year of experience in customer support, sales, or account coordinationStrong interpersonal, communication, and follow-up skillsWillingness to learn, grow, and progress into senior rolesFamiliarity with CRM tools (preferred)Proficiency in English (mandatory); Arabic and/or French is a strong plusWhy Join ZIWOCompetitive salary and comprehensive benefitsDynamic, collaborative, and supportive culturePartner with clients across the GCC and MENA regionContribute to a fast-growing SaaS company shaping the future of customer communicationClear growth pathways within the account management career trackSalaries base in USD, released in EGPZIWO is an equal opportunity employer. We value diversity and believe it drives innovation. We welcome candidates from all backgrounds.