Team Leader NEOBIZ SMEKey Result Areas- Control processing of Digital, CAM and Fintech activities to ensure compliance with policies, procedures, and delivery standards, reflecting in satisfactory audit ratings and customer satisfaction.- Review and verify customer requests for online banking products and services to protect bank risk and ensure error-free setup.- Efficiently activate and authorize all account types and online banking products/services to support marketing and sales teams.- Coordinate with sales, branches, and HO product teams to resolve deficiencies in account opening forms, customer requests, and signature verification.- Develop and review unit-related systems and procedures, suggesting changes and raising URFs for system improvements to enhance productivity.- Capture and review daily reports, statistics, and MIS for functional areas and submit them to management.Operating Environment, Framework and Boundaries Working Relationships - Centralized processing of account opening, maintenance, signature verification, and online banking services for all Egypt branches, direct sales, and Direct Banking Centre.- Strict compliance with bank policies and procedures.- Close coordination with Team Leaders in Egypt.- Interaction with RBG/CBG Systems Controls Units, ICU, Audit, and Product Managers.Problem Solving- Use judgment in handling complex cases.- Manage workflow to meet delivery standards.- Resolve staff concerns.- Balance business group commitments with control.- Find solutions for incorrect transactions.- Resolve queries related to processes, documents, and customer requests, ensuring KYC compliance, which will need to be resolved by coordinating with multiple stakeholders.Decision Making Authority and Responsibility- Authority to manage the team in a way that optimizes productivity, efficiency and customer experience, keeping in view the established operating procedures of the bank.- Authority to drive process reviews, technology changes and modifications across the Unit’s processes, and in conjunction with related functions across the Bank.- Broad authority to design and deliver the Onboarding & Account Servicing operational platform required to support the geographic expansion of digital NEOBIZ.- Ability to operate at multiple levels within the organization, and in a cross functional environment on a day-to-day basis to achieve project objectives.- Authorize all account setup and maintenance after document review.- Staff appraisal, training, performance, leave and promotion recommendations.Knowledge Skills and Experience- Bachelor Graduate with 6 years of banking experience in centralized operations.- Comprehensive knowledge of banking activities and online banking products/services.- Familiarity with bank policies, procedures, local/international rules, and best practices.- Proficiency in operating systems, financial/non-financial systems, internet banking, SWIFT, etc.- Strong interpersonal, problem-solving, communication, analytical, leadership, and planning skills.- Ability to work in a fast-paced environment, managing multiple customer inquiries and tasks simultaneously.- Proficiency in using Microsoft Office Suite, CRM tools, and other digital tools.