About LucidyaLucidya is a fast-growing SaaS company building AI-powered customer experience solutions for enterprises across the MENA region. Known for our deep expertise in Arabic-first AI, we help organizations understand, serve, and engage their customers at scale.We are now launching a new AI Agents business unit, focused on building AI Agent platforms and solutions to solve critical pain-points in Customer Experience - securely, responsibly, and at scale.Role OverviewAs an AI Engineer, you will be responsible for designing, building, and deploying intelligent AI agents that solve real business problems. You will work at the intersection of machine learning, deep learning, and production AI, turning advanced models into reliable, scalable systems used by enterprise customers.This role goes beyond experimentation - you will help take AI from concept to production, ensuring performance, ethical compliance, and real-world impact.You will have the opportunity to showcase your ability to build from 0 to a real solution that drives valueWhat You'll DoAI & Agent DevelopmentDesign, develop, and optimize AI Agents Build evaluation for AI Agent performance, ensuring that AI Agents are working as expectedResearch and optimise the way we do thingsContribute to the development of the Lucidya AI Agent platformProduction & ScalabilityDeploy AI models into production environments with a focus on scalability, performance, and reliabilityCollaborate on MLOps practices to support continuous integration, monitoring, and improvementEnsure AI systems integrate smoothly with existing platforms and workflowsCross-Functional CollaborationWork closely with software engineers, product managers, and domain expertsTranslate business problems into effective AI solutions with measurable outcomesContribute to solution design for enterprise solutions and long-term deploymentsGovernance & QualityEnsure AI solutions comply with ethical standards, data privacy requirements, and legal regulationsDocument models, algorithms, workflows, and decisions clearly for internal and external stakeholdersStay up to date with the latest AI research, tools, and best practices; and apply them where valuableRequirementsWhat we're looking forTechnical Skills3+ years of hands-on experience building and deploying AI-driven systems, with a proven track-record of achieving business value from AI agents - not just using self-serve frameworks like n8nStrong programming skills in Python (Java is a plus)Hands-on experience with machine learning and deep learning techniquesPractical experience using TensorFlow, OpenAISDK or similar frameworksExperience deploying AI models into production or production-like environmentsStrong understanding of AI evals and guardrails Problem-Solving & MindsetAbility to analyze complex problems and design innovative AI-driven solutionsStrong systems thinking, understanding how models behave in real-world environmentsCuriosity and commitment to continuous learning in a fast-evolving AI landscapeProactivity is key - not just a task doer Collaboration & CommunicationComfortable working in cross-functional, product-driven teamsAble to clearly document and explain technical concepts to diverse stakeholdersNice to HaveExperience with NLP, conversational AI, or agent-based systemsExposure to enterprise AI deployments or SaaS platformsFamiliarity with MLOps, monitoring, and model lifecycle managementExperience working with multilingual or Arabic language dataWhy Join Lucidya's AI Agents Team?Work on real, enterprise-grade AI agents, not just experimentsShape a new business unit from the ground upSolve meaningful CX and operational challenges across the MENA regionCollaborate with a highly skilled AI, data, and product teamBuild AI that is responsible, scalable, and impactful