Role OverviewThe XMO Analytics Data Analyst supports the Experience Management Office (XMO) by analyzing, interpreting, and visualizing data related to Digital Employee Experience. The role is responsible for transforming data from multiple sources into actionable insights, supporting Experience Level Agreements (XLAs), and enabling continuous improvement initiatives across the organization.Key ResponsibilitiesAnalyze data collected through XMO processes to identify trends, patterns, risks, and improvement opportunitiesDevelop, maintain, and optimize dashboards and analytical reports using tools such as Power BISupport the definition, measurement, and reporting of Experience Level Agreements (XLAs)Translate business requirements and employee experience challenges into analytical use cases and reporting solutionsCollaborate with Experience Managers, DEM Tool SMEs, and other XMO stakeholders to provide meaningful insights and recommendationsIdentify root causes and recurring issues through data analysis to support continuous improvement initiativesEnsure data accuracy, consistency, integrity, and quality across reports and dashboardsPresent analytical findings in a clear, concise, and business-oriented mannerMonitor key experience metrics and proactively highlight areas requiring attentionSupport decision-making processes by providing timely and reliable analytical informationMaintain documentation related to reports, dashboards, KPIs, and analytical methodologiesParticipate in stakeholder meetings to review performance trends and recommend improvement actionsRequirementsRequirementsExperienceProven experience as a Data Analyst or in a similar Analytics roleExperience within Experience Management, Digital Workplace, Employee Experience, or IT environments is preferredHands-on experience working with structured datasets, reporting, and business analyticsExperience supporting performance measurement and reporting initiativesTechnical SkillsStrong data analysis and problem-solving capabilitiesHands-on experience with Power BI and other data visualization toolsAbility to build interactive dashboards, reports, and performance scorecardsStrong understanding of data visualization best practices and KPI reportingAbility to analyze large datasets and identify actionable business insightsExperience working with data validation, cleansing, and quality assurance processesBusiness & Analytical SkillsAbility to interpret business requirements and translate them into analytical solutionsStrong business analysis and critical thinking skillsAbility to transform analytical findings into business-focused recommendationsUnderstanding of performance metrics, employee experience indicators, and reporting frameworksCommunication & Stakeholder ManagementStrong communication and presentation skillsAbility to explain analytical findings to both technical and non-technical audiencesExperience working with multiple stakeholders across different business functionsStrong documentation and reporting capabilitiesPreferred QualificationsFamiliarity with Experience Level Agreements (XLAs) and Digital Employee Experience conceptsExposure to Digital Experience Monitoring (DEM) data and workplace analyticsKnowledge of reporting governance and performance management frameworksExperience supporting continuous improvement and operational excellence initiativesCore CompetenciesData AnalysisBusiness AnalysisData VisualizationReporting & Dashboard DevelopmentMicrosoft Power BIProblem SolvingStakeholder ManagementAnalytical ThinkingPresentation SkillsEnglish Proficiency (B2 or above)