Egyptian Banks Company · Al Minya, Egypt · Posted 2026-04-07
Analyzing and troubleshooting the malfunction of running applications as a second level supportInvestigating and handling customers reported Issues, Requests and InquiriesReporting any production related issue to internal stakeholdersMaintaining the availability of 24/7 production environmentsInstallation and deployments of new releases/fixes of payment systems applicationsHandling the out of work hours calls and notifications related to production issues in addition to planned maintenance activities on production environments based on the predefined On Call MatrixRequirementsBachelor's degree in engineering, Computer Science or a related discipline +2 years of relevant experienceStrong knowledge in querying databases (SQL)Strong troubleshooting and problem-solving skillsGood knowledge about client/server communication, API, Web services, and XMLExperience working with UNIX/Linux operating systemExperience in Shell scriptingExcellent communication skills both verbal and writtenThe ability to convey ideas to both technical and non-technical customers in a professional mannerSets an example of integrity, ethical behavior and professionalismKnowledge of one or more of ISO 8583, Financial Transactions Processing, Mobile Payment, and Instant Payment is a plus