Assistant Manager/Manager | Information Technology | Digital Applications

About Deloitte: When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training & Development Excellence Award.Our PurposeDeloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.Our shared values guide the way we behave to make a positive, enduring impact:Lead the wayServe with integrityTake care of each otherFoster inclusionCollaborate for measurable impactDuring Your Tenure As a Manager/Assistant Manager – Information Technology – Digital Applications, You Will Demonstrate And Develop Your Capabilities In The Following AreasProvide first-line support for D365 application (intake and ticket management in ServiceNow, including request logging, triage, and user communication)Validation of user tickets, issues, requirements to ensure completeness, confirms severity, and resolve issues that can be handled at first level.Escalate ServiceNow tickets to Deloitte India D365 support team via Azure DevOps when second-level investigation or engineering action is requiredContinuous monitoring and governance of D365 tickets to ensure resolution as per priority and within SLAsCapture recurring issues and business context to improve the overall application quality and user experienceUpskilling on existing resourcesPeriodic review of user access and license utilizationReview and approval of releases / code deployments via Azure DevOpsSupport internal, external audit related requirements for D365 applicationResponsible for engaging and interacting with the Deloitte Finance teams and extended organization with a focus on expediting issues resolutionLeadership CapabilitiesBuilds own understanding of our purpose and values; explores opportunities for impact. Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent. Understands expectations and demonstrates personal accountability for keeping performance on track. Actively focuses on developing effective communication and relationship-building skills. Understands how their daily work contributes to the priorities of the team and the business. QualificationsBachelors / master’s degree (B.E./ B.Tech./ MCA) or equivalent8 Years of experience in Application development and support experience, including but not limited toExpertise with Microsoft Dynamics 365 (D365) application with following modules:Finance & OperationsProject ManagementTime & Expense ManagementPayroll processingGood knowledge of Azure DevOps – code deployment, branching, pipelining, review and approval of deployment requests etcWorking experience of D365 reports, integrations & APIsWorking experience of D365 user accesses and license requirementsExcellent analytical and troubleshooting skills to diagnose application issuesWorking experience with Microsoft GP (Great Plains) will be an advantageAwareness and capability of appropriate communications with multiple teams.Will utilize effective communications with patience and customer service skills in situations with impatient users