Associate Customer Care Specialist UAE - Service and Repair

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeAt Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.The role is opened to continue our daily milestone in serving our patients & partners and give them the highest level of support & partnership which is aligned with our daily mission to alleviate pain, restore health, and extend life by representing the company to external and internal customers. In this position, you are expected to be located in Egypt.Responsibilities may include the following and other duties may be assigned:Act as a primary point of contact for customers, responding to service requests and inquiries via phone, email, and systems with a strong focus on customer experienceManage service requests end‑to‑end, including complex cases, ensuring timely resolution and clear communicationAccurately create and maintain service requests and related data in ServiceNow, SAP, and SalesforcePrepare, manage, and follow up on repair, maintenance, and spare parts quotations, including support for service contracts and basic upsell opportunitiesProactively address customer concerns by investigating issues and managing Opportunities for Improvement (OFIs) to resolutionUse reports and system data to identify opportunities to improve service quality, efficiency, and turnaround timeCollaborate closely with internal teams and stakeholders to resolve issues, share updates, and support effective decision‑making while contributing to NPS and CES targetsPerform other related duties as assigned, while adhering to applicable procedures, quality standards, and compliance requirements.Required Knowledge and Experience:Minimum 2+ years of relevant experience in Customer Service, Service Operations, or a related roleBachelor’s degree or equivalent educationNative‑level proficiency in Arabic, both spoken and written, very good command of English (independent user, B2 level)Excellent communication, customer service, and interpersonal skillsAbility to resolve customer complaints and issues while maintaining a professional and calm demeanorGood command of MS Office (Outlook, Excel, Word).Physical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits PackageA commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).About MedtronicWe lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.Learn more about our business, mission, and our commitment to diversity here