Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.Job DescriptionThis role will be the first point of contact for every employee query across the region, to support the automation process among the People Operations department and allow a constant support to every employee in our organizationWhat’s On Your Plate?Resolve HR tickets from employees, managers, and P&C team to answer all tier 1 HR questions & Workday inquiriesResearch and resolve new scenarios, independently seeking out solutions and engaging with the appropriate stakeholders to resolve new scenariosTroubleshoot Workday tasks, produce required documents, and support employees in all general HR inquiries.Draft process documentation or enhancements to existing processesQualificationsWhat Did We Order?Attention to detailed, process oriented, organized, good communication skills1-2 years of experience in a human resources operations role, customer facingHigh level of English spoken and written