Job Tasks and ResponsibilitiesMonitoring customer satisfaction and taking action to improve customer satisfaction when appropriateResponding to customer inquiries about products or services, including answering questions about billing or shipping statusScheduling appointments with customers to meet their needsProviding customer service to clients by answering questions about products or services offered by the organizationUsing technology to create reports for management based on client activity or business resultsProviding feedback to managers about customer satisfaction levels in order to improve customer serviceHelping clients set up new service plans or reviewing existing plans to ensure they are working properlyAssisting customers with billing inquiries or troubleshooting problems with services or productsProviding information about products and services to potential customers who call in to the company’s call centerSalary: Up to 21000 EGP• Working Hours: 24/7• 6 months experience needed• Grads only• Solid B2 in English