About PaymobPaymob is a leading FinTech company revolutionizing payment solutions in the MENA region. At Paymob, we believe in enabling businesses to thrive by offering secure, innovative, and scalable tools that simplify payments for everyone.We’re proud to power millions of transactions for some of the biggest names in the region, with a team of innovators spread across Egypt, UAE, KSA, and Oman.We foster a value-driven culture focused on continuous learning, empowering our people, and collaborating as one global team to create real impact.Job purpose:As a Banking Operations Associate, you will support the Banking Operations Manager in ensuring smooth and compliant operations with our banking partners. You’ll play a key role in managing merchant documentation, resolving compliance issues, and coordinating across teams.RESPONSIBILITIESCommunicate with banking partners to resolve account and facility-related issues promptlyIdentify, assess, and escalate non-compliance cases when neededUpload, verify, and audit merchant documentation to ensure full compliance with company and regulatory standardsMaintain a well-organized and up-to-date database for all merchant documentsCollaborate closely with the Sales team to collect required merchant documentationEnsure accurate and timely submission of documents to the Underwriting team for processingConduct periodic audits on merchant files to identify discrepancies, risks, or missing informationPrepare detailed reports on compliance status, documentation activities, and operational performanceIdentify inefficiencies in documentation and compliance workflows and propose improvementsWork with the Operations team to implement standardized processes and enhance overall efficiency REQUIREMENTSBachelor’s degree in Business Administration, Finance, or related fieldMinimum 2 years of experience in banking operations, compliance, or document management (fintech/banking preferred)Strong communication skillsHigh attention to detail and ability to multitaskProficiency in Microsoft Office (especially Excel)Ability to work under pressure and meet deadlinesBENEFITSWe offer competitive compensation packages and performance-driven incentive programs.We offer a flexible hybrid work model that supports both in-office collaboration and remote productivity.We invest in continuous career coaching to support your growth and long-term development.We collaborate across borders, embracing diversity and shared success.