Bilingual Customer Support Representative (German & English)

Join a Global Customer Support TeamWe are seeking a highly motivated Bilingual Customer Support Representative fluent in both German and English to join a growing international support team.This is a fully remote opportunity for an experienced customer service professional who enjoys helping customers, solving problems, and delivering exceptional support across multiple communication channels.If you are fluent in German and English, have strong customer service skills, and are available to start immediately, we'd love to hear from you.What You'll DoAs a Customer Support Representative, you will provide assistance to customers through voice, chat, email, and ticket-based support channels.Your Responsibilities Will IncludeHandling inbound customer inquiries professionally and efficientlyAssisting customers with account access, account management, and general support requestsResponding to customer questions via phone, chat, email, and support ticketsInvestigating and resolving customer issues while maintaining high customer satisfactionAccurately documenting customer interactions and case notesFollowing established procedures and escalation processesMaintaining service quality and productivity standardsScheduleHours Of OperationMonday to Friday10:00 AM - 7:00 PM CET/CEST (German Time)Please note that business hours may change in the future based on operational requirements.TrainingMonday to Friday9:00 AM - 6:00 PM ESTApproximately 4 to 5 weeksCompensation$8.00 USD per hourPaid weekly (in arrears)Full-time opportunityFully remote work environmentLong-term growth potentialTechnical Requirements (Essential)To be considered, candidates must meet all technical requirements below:Windows 11 PC (Mac not supported)12–16 GB RAMDual monitorsWebcamFibre internet with a wired connectionBackup power solutionMicrosoft Teams / Office 365Applications that do not meet the minimum technical requirements may not move forward in the process.Hiring ProcessOur hiring process includes multiple stages to ensure the right fit for both the role and the client environment.The Process IncludesResume reviewPrescreen questionnaireVoice recording (English & German)Live interviewFinal interviewDue to the urgent nature of this project, qualified candidates who meet the requirements may be contacted quickly for the next stage of the process.RequirementsWhat We're Looking ForRequired Skills & ExperienceFluent German (spoken and written)Fluent English (spoken and written)Minimum 2 years of customer service or customer support experienceExperience supporting customers through voice, chat, email, and ticketing platformsExcellent verbal and written communication skillsStrong problem-solving abilitiesAbility to multitask and work independently in a remote environmentStrong attention to detailProfessional and customer-focused mindset