We are hiring a Customer Service Agent to join our English Voice team for an international telecommunications account. In this role, you will handle calls from customers in the United States and help them with their account-related questions.The role mainly focuses on billing inquiries and general account support.It is a billing account and is not related to fintech or financial services.Location: Cairo – 5th Settlement Employment Type: Full-Time (On-site)Key ResponsibilitiesProvide accurate information about products, services, and company policies.Maintain high service quality and customer satisfaction standards.RequirementsFluency in English (B1+ level or higher).Strong communication and active listening skills.Customer-focused mindset with strong problem-solving abilities.Ability to work on-site in Cairo – 5th Settlement .Flexibility to work rotational shifts aligned with international time zones.Applications are accepted from graduates onlyWhat We OfferCompetitive salary package.KPIs paid in Euros.Extra incentives paid in USD, calculated per customer optional.24/7 transportation within Cairo & Giza.Professional work environment.Career growth opportunities.Full-time stable employment.Medical and social insurance.Free gym membership.Discounts on many brands and services.If you’re interested or know anyone who might be interested, apply here