Job DescriptionAssist the Retail Area Manager in planning and implementing strategies to attract customersCoordinate daily customer service operations (e.g. sales processes, orders and payments)Track the progress of weekly, monthly, quarterly and annual objectivesMonitor and maintain store inventoryParticipate in employee performance evaluation and identifying hiring and training needsSupervise and motivate staff to perform their bestCoach and support new and existing Sales AssociatesMonitor retail operating costs, budgets and resourcesSuggest sales training programs and techniquesCommunicate with clients and evaluate their needsHandle complaints from customersCreate reports, analyze and interpret retail data, like revenues, expenses and competitionConduct regular audits to ensure the store is functionable and presentableMake sure all employees adhere to company’s policies and guidelinesJob QualificationsBachelor’s degreeMinimum 3:5 Years of experience in Fashion retail with minimum 2 years in management positionFamiliarity with financial and customer service principlesGood math skills with the ability to create and analyze reports, spreadsheets and sales statisticsProficient user of MS Office (MS Excel in particular)Leadership and organizational abilitiesInterpersonal and communication skillsGood command of EnglishProblem-solving attitudeFlexibility to work in shifts