This role has closed. IntouchCX is no longer accepting applications for this position. The page is kept live for reference; the listing below reflects the role as it was advertised.

About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. About the JobWe are changing the way people think about customer care, and we need your help! We're looking for a Business Analyst to assist with Performing User Acceptance Testing (UAT) and the operationalization of business, process and/or system changes across training curriculums, training delivery, quality assurance and reporting.As Business Analyst, You Will...Collect and validate data requirements for business intelligence systemsSupport reporting from multiple applications Create, validate and recommend optimization of business processesSupport projects through development, quality assurance, user acceptance testing and production implementationCreate internal guides, training materials and end-user documentationFacilitate requirements workshopsBuild and manage business relationshipsAs Business Analyst, You Have...A Degree or Diploma in Computer Science, Information Systems or equivalent experience3-5 years of practical business analysis experience, with demonstrated experience in analyzing business systems and processes, and the creation of structured business requirements documentsBusiness process management practitioner designation, CBAP, Lean Six Sigma (yellow or black), PMP, or other certification is considered an assetExperience in facilitating workshops and training sessions with diverse groups of stakeholdersDemonstrated experience creating and leading testingStrong attention to detailExcellent organizational and time management skillsDemonstrated strength in communications both verbal and writtenAbility to build relationships Technical understanding and problem solving skills