Business Analyst

You are the link between what the client says they need and what the delivery team builds. You ask the right questions, document the answers clearly, and make sure nothing gets lost in translation between business and technology.You understand how processes actually work — not how they are supposed to work. You are curious, structured, and always thinking about the client's real problem rather than the stated one.Key ResponsibilitiesGather and document business requirements through interviews, workshops, and process walkthroughsMap as-is processes and design to-be workflows that are practical and implementableTranslate business requirements into clear, structured specifications for the delivery teamValidate that what is being built actually solves the problem that was identifiedSupport workshop preparation and facilitate working sessions with client teamsIdentify gaps, contradictions, and risks in requirements before they become delivery problemsQualifications & Experience 3–6 years of experience as a business analyst, functional consultant, or similar roleStrong requirements engineering skills: you can run interviews, write clear user stories, and produce structured specificationsProcess mapping and optimisation experience — you know how to read a broken workflow and design a better oneExperience in digital, MarTech, CRM, or marketing operations environments preferredClear, structured written communication — your documentation is used, not filedClient-facing experience: you can run a working session and manage expectations without escalating everythingAbout Serviceplan:Serviceplan Group Middle east #1 Independent Agency of the Year and partner-led creative agency, with our headquarters in Munich and 34 offices around the globe.Serviceplan Group was founded 1970 and from start on based on the first integrated marketing and communication concept in the market, called “House of Communication”.Nowadays the Serviceplan Group is an international operating communication network with 34 offices around the globe.Serviceplan’s vision is ÜberCreativity!ÜberCreativity is a higher form of innovation that emerges when different disciplines, cultures, talents, media and technologies collaborate and interplay. We are Independent, Integrated, Innovative and International. We operate on the model of Building Best Brands.www.serviceplan.ae