DescriptionBudget1.Grow current business, maximize customer penetration, and meet set business plan through conducting sales meetings with targeted clients in designated branches in coordination with the Commercial & BB District Head to ensure smooth business transfer and proper hand over process2.Attract new Business banking companies to maximize Bank’s liabilities, assets, and trade finance as well as cross selling CIB’s affiliates3.Offer Business Banking products to targeted customers based on their size and segment to best suit their needsService Quality4.Respond and follow up on sales inquiries for targeted clients to comply with the set level of service & ensure customer satisfaction5.Handle customers’ complaints properly, directs them to the relevant channels and recommends solutions to evade re-occurrence and ensure they are closed within the set TAT6. Responsible for the continuous update of the Business Banking customer data & KYC to develop & improve the database with the support of the Commercial & BB Service RepresentativeReports / Analysis7.Report inflows and outflows of the Business Banking companies on daily basis to monitor performance against set budgets, and plan for any rectification if needed8.Prepare Call Memos for current business banking customers to report their market situation frequently through site visits, phone calls and checking the suppliers and buyers’ listsPolicies, Processes and Procedures9. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent mannerDay-to-day management10. Follow the day-to-day operations related to own jobs in the Commercial & BB Distribution department to ensure continuity of workCompliance11.Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks QualificationsQualifications & Experience§Bachelor’s degree of Commerce, Business Administration, Accounting or its equivalent. Preferably, MBA holder§Minimum 4 years of relevant experience for Relationship Manager and minimum 5 years of relevant banking experience for Senior Relationship Manager§Good command of English and Arabic languages§Must be capable of using basic computer software such as Office, Internet and email§Business Banking RM has to pass successfully the SEMP exam to be promoted to Business Banking Senior RM.Skills§Selling skills§Customer centric§Quantitative and qualitative analytical skillsExcellent Communication and negotiation skills