Job PurposeQuality & Business Development Specialist supports the execution and monitoring of quality, business development, and process improvement initiatives within the Mercedes-Benz automotive segment at Abou Ghaly Motors. The role ensures compliance with Mercedes-Benz Dealer Standards, supports internal audits and quality reporting, tracks operational KPIs, and contributes to continuous improvement initiatives aimed at enhancing operational excellence, customer satisfaction, and brand standards.Responsibilities:Mercedes-Benz Dealer Standards & Internal AuditsSupport the implementation and monitoring of Mercedes-Benz Dealer Standards across all relevant automotive operationsConduct internal audits in line with Mercedes-Benz requirements and the approved audit planDocument non-conformities, recommend corrective actions, and follow up with concerned departmentsParticipate in Mercedes-Benz Dealer Standards audits conducted by the Market Performance CenterMaintain and update business development documentation, audit reports, presentations, and development plansQuality Assurance & Performance MonitoringPrepare monthly Quality Assurance reports in line with Mercedes-Benz standard processesMonitor the performance of diagnostic and inspection tools used within the Mercedes-Benz service operationsTrack and analyze KPIs related to service quality, technician productivity, and customer satisfaction (CSI)Support corrective and preventive actions to address quality gaps and reduce repeat service issuesMonitor customer feedback and complaints and support improvement initiativesBusiness Development & Manufacturer CoordinationSupport follow-up on AGM's commitments and target agreements with Mercedes-Benz EgyptCoordinate with internal automotive departments to ensure alignment with manufacturer requirements and timelinesProcess Improvement & Systems SupportSupport continuous improvement of automotive business processes and operational systemsAssist in developing procedures, tools, and documentation to improve efficiency and complianceSupport enhancements to software and business solutions aligned with Mercedes-Benz standardsDealer Management System (DMS)Support compliance of the Dealer Management System with Mercedes-Benz automotive standardsAssist in system rollouts, updates, and digital initiatives related to Mercedes-Benz operationsCoordinate with internal teams and software providers on system-related activitiesContinuous Improvement & Organizational SupportContribute ideas for service and business development within the Mercedes-Benz segmentSupport initiatives to improve customer satisfaction (CSI) and employee engagementWork closely with cross-functional teams to promote a performance-driven and quality-focused cultureRequirementsBachelor's degree in business administration, Engineering, Management, or a related fieldKnowledge of process management and quality systems is an advantageMinimum 3 years of experience in automotive dealerships, preferably within Mercedes-Benz or premium automotive brandsGood understanding of Mercedes-Benz dealer systems, standards, and operational requirementsKnowledge of automotive dealership operations across sales, service, and aftersalesStrong coordination, communication, and reporting skillsAnalytical mindset with strong attention to detailAbility to manage multiple priorities in a structured and compliant mannerVery good command of English (spoken, written, and reading)