Role PurposeThe Business Operations Manager is responsible for transforming business opportunities into scalable, AI-enabled, and operationally feasible solutions, while safeguarding delivery stability across the organization.This role owns solution design, innovation execution, and PoC governance, ensuring that emerging technologies, AI capabilities, and R&D initiatives directly support revenue growth without disrupting running projects or core operations.Key Responsibilities1. Solution Architecture & Innovation OwnershipOwn end-to-end solution design for new opportunities, including features, specifications, architecture, and delivery models.Ensure all solutions align with ITWORX’s AI strategy, technical standards, security, and scalability requirements.Act as the final technical authority before commercial commitments are made.2. R&D and AI Engineering LeadershipLead R&D and AI Engineering teams to develop innovative capabilities aligned with business priorities.Translate market, customer, and sales insights into practical R&D initiatives and AI accelerators.Ensure R&D outputs are reusable, productized, and scalable across projects and products.3. PoC & AI Enablement GovernanceOwn and govern the full PoC lifecycle—from ideation to execution and commercialization.Ensure PoCs clearly demonstrate value, feasibility, and ROI.Enforce capacity planning to prevent PoC and innovation activities from impacting live projects.4. Commercial Enablement & Presales SupportSupport Sales and Presales teams during complex opportunity cycles, workshops, demos, and RFPs.Provide accurate technical inputs, estimates, and risk assessments.Enable confident go/no-go decisions based on technical readiness and delivery capacity.5. Estimation, Costing & Margin ProtectionOwn effort estimation, costing models, and delivery assumptions.Partner with Finance to ensure pricing supports target margins and long-term sustainability.Continuously improve estimation accuracy through feedback loops from delivery teams.6. Cross-Functional OrchestrationAct as a central coordination point across all departments to align innovation with execution.Ensure smooth handover from PoC to delivery (projects or products).Resolve cross-department dependencies, conflicts, and priorities.7. Standardization & Knowledge ReuseBuild reusable solution frameworks, reference architectures, PoC templates, and AI accelerators.Capture lessons learned and embed them into organizational standards.Promote knowledge sharing and innovation consistency across teams.8. Risk Management & Executive VisibilityIdentify technical, operational, and financial risks early in the opportunity lifecycle.Provide transparent reporting to the COO on innovation pipeline, readiness, and impact.Recommend strategic investment, pause, or stop decisions.