Main Job Purpose:Supporting day-to-day business operations by coordinating between departments, monitoring operational processes, resolving business and system-related issues, and providing data-driven insights and reporting to improve efficiency, service quality, and overall business performance and acts as a key support function to ensure smooth operations, timely issue resolution, process optimization, and effective communication across internal teams and external stakeholders Accountabilities:Provide Level 1 support for the core banking system, acting as the primary liaison between end users, internal IT teams, and the core system vendor to ensure users receive timely support, minimize system downtime, and maintain smooth day-to-day business operations. Log, track, and manage system issues, change requests, and service tickets through to resolution to Maintain structured issue management, ensure accountability, and improve service delivery efficiency. Coordinate with the core system vendor on bug fixes, patches, upgrades, and configuration changes to ensure system stability, performance optimization, and alignment with business and regulatory requirements. Document configuration changes, system procedures, and operational runbooks to Create operational consistency, support knowledge transfer, and reduce dependency on individuals. Execute and oversee end-of-day, end-of-month, and period-closing procedures in the core banking system, ensuring completeness and accuracy to Guarantee accurate financial processing and support timely financial reporting. Coordinate with the Finance and Operations teams to validate that closing runs reconcile correctly to Ensure financial integrity and alignment between operational and accounting records. Troubleshoot and resolve closing-related discrepancies, escalating to the vendor where required to Minimize operational risks and prevent delays in financial closing activities. Maintain an up-to-date understanding of regulatory and internal financial closing requirements relevant to consumer finance operations in Egypt to Ensure compliance with local regulations, internal policies, and audit requirements. Design, develop, and maintain operational and management reports using SQL queries, Excel, and PowerPoint dashboards to Provide management with accurate insights for operational monitoring and strategic decision-making. Refine existing reports for accuracy, relevance, and usability in response to stakeholder feedback to Improve reporting quality and ensure reports continue to meet evolving business needs. Support the MIS function with scheduled and ad-hoc data extracts, reconciliation reports, and portfolio-level analytics to Enable data-driven decision-making and support operational and financial analysis. Work closely with business teams (Credit, Operations, Finance, Collections) to understand functional requirements and translate them into system or process solutions to Align system capabilities with business objectives and improve operational efficiency. Participate in cross-functional meetings, user acceptance testing (UAT), and system upgrade roll outs to Ensure successful implementation of system enhancements and minimize operational disruption. Maintain strong working relationships with the core system vendor to leverage support, training, and product road map alignment to Maximize system utilization and ensure access to ongoing vendor expertise and future enhancements. Job Requirements:Bachelor’s degree in Computer Science, Information Systems, Business Administration, Finance, or any related field Minimum 2 years of hands-on experience with a core banking system Experience in system support, configuration management, or application administration within a financial institution or consumer finance company Solid understanding of consumer finance products, including installment loans, revolving credit, and BNPL facilities Familiarity with period-end and financial closing procedures in a core banking environment Experience with L2 support processes and vendor escalation workflows Strong analytical and investigative skills with attention to detail Ability to manage competing priorities and work under tight deadlines, especially during closing cycles Strong written and verbal communication skills across technical and non-technical audiences Proactive problem-solving mindset with ownership through to resolution Collaborative and team-oriented with strong interpersonal skills Comfortable working in a dynamic and growth-stage environment Proficiency in SQL for data extraction, validation, and reporting Advanced Microsoft Excel skills, including pivot tables, formulas, data modeling, and reconciliation workbooks Strong Microsoft PowerPoint skills for management presentations and reporting packs Strong ability to interpret system data, identify anomalies, and communicate findings clearly Familiarity with financial system integrations and data flows between core banking and downstream platforms