The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists ResponsibilitiesCommunicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platformsQualificationsAt least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work
Preparing for a Customer Service & Hospitality role
Public work matters more than titles: a GitHub or portfolio the hiring manager can click through in under a minute usually beats an extra bullet on your CV.
Name the exact stack in your CV so a keyword screener + a skim-reader both find it — languages, frameworks, cloud, databases.
For interviews: expect a technical screen (coding or system design) before the on-site loop. Practice explaining trade-offs out loud, not just writing correct code.
For English-only teams verify your written English is sharp — most Egypt-based tech scaleups run interview loops entirely in English.
Raya CX is a global customer experience provider offering customer support, digital transformation, and business process outsourcing through a blend of advanced technology and human-centric solutions.
What you should know
Global Delivery Presence: Operates across more than 10 delivery centers located in Egypt, Poland, Saudi Arabia, and the UAE
Global Workforce Giant: Employs a diverse workforce of over 15,000 people representing various nationalities
15 Global Languages: Provides omnichannel customer experience services in 15 different languages to global clients