Call Center Agent – Contact Centre📍 Location: Cairo - 🕒 Full-timeAre you passionate about delivering excellent customer service and creating positive customer experiences? We are looking for a dedicated Call Center Agent to join our Contact Centre team and support customers across multiple channels.Key ResponsibilitiesHandle inbound and outbound customer interactions via phone, email, chat, and other digital platformsTake full ownership of customer queries and ensure timely, accurate, and professional resolutionDeliver a consistent, high-quality customer experience while building rapport and trustAccurately log and manage all customer interactions using internal systems (BMC Remedy, ININ, COMMS, etc.)Support outbound calling activities and follow-ups when requiredFollow contact centre processes, scripts, and quality standards to ensure consistencyContribute to improving service quality and Customer Effort Score (CES)Work collaboratively with team members and stakeholders to resolve issues efficientlyAdhere to schedules, including shifts, weekends, and public holidays when requiredRequirementsFluency in English and Arabic (spoken and written)Strong communication and interpersonal skillsAbility to multitask and adapt in a fast-paced, high-volume environmentCustomer-focused mindset with the ability to handle challenging situations professionallyPositive attitude, team spirit, and attention to detailExperience1–4 years of experience in a customer service or call centre environmentFresh graduates with strong communication skills are welcome to applyWhy Join UsSupportive and collaborative team environmentExposure to a dynamic, multi-channel contact centreOngoing learning, development, and career growth opportunitiesEmployee discounts across our brandsTransport allowanceAnnual bonus schemeOpportunity to contribute directly to customer experience and service excellenceIf this sounds like you, we’d love to hear from you. Apply now and take the next step in your customer service career with us.