First Abu Dhabi Bank Misr (FABMISR) · Cairo, Egypt · Posted 2026-06-07
Job Summary:Handle inbound/outbound customer calls, respond to inquiries, resolve complaints, and ensure high levels of customer satisfaction while maintaining service quality standards.Key Responsibilities:Answer customer calls professionally and efficientlyProvide accurate information about products/servicesHandle and resolve customer complaintsFollow up on customer requests when neededMaintain proper documentation of customer interactionsRequirements:Excellent communication skillsGood command of EnglishCustomer service experience is a plusAbility to work under pressureFlexibility to work in 24/7 rotating shifts
FABMISR is one of Egypt's largest foreign banks, providing corporate, retail, and UAE customers with financial solutions including wealth management and complex financing. A subsidiary of First Abu Dhabi Bank Group, it focuses on digital transformation and local expertise to support regional economic growth.
What you should know
Extensive Branch Network: Operates an extensive local network of 72 branches across Egypt catering to all customer segments
Strategic Acquisition Surge: Formed in 2021 following the 100% acquisition of Bank Audi Egypt by the First Abu Dhabi Bank Group
2,300+ Talent Force: Employs a professional workforce of over 2,300 employees to support its growing operations and digital transformation goals