Al Mashreq Eye Center · Cairo, Egypt · Posted 2026-05-14
Manage, train, and coach call center agents- Monitor KPIs: call handling time, first call resolution, customer satisfaction- Handle escalations and ensure service quality- *Analyze data and prepare reports for management to support decision-making and drive customer growth* 5-10 years in call centers, 2 year minimum in a supervisory role- Strong leadership, communication, and problem-solving skills- Proficient in CRM tools, MS Excel, and data analysis- Data-driven mindset