Call Center Team Leader

Lead and manage the call center team to achieve targets and KPIsMonitor team performance and provide coaching and supportPrepare daily and weekly performance reportsHandle escalated customer issues professionallyTrain and develop team membersMonitor call quality and improve customer service performanceCoordinate with different departments to ensure smooth workflow Previous experience as a Call Center Team LeaderStrong leadership and communication skillsAbility to solve problems and make decisions effectivelyGood command of Microsoft OfficeAbility to work under pressure and achieve targets