Key Responsibilities:Conduct onboarding and refresher training programs for call center agents.Deliver training sessions related to customer service skills, communication, products, and call handling procedures.Assess trainees’ performance and provide coaching and feedback.Identify training gaps and recommend improvement plans.Prepare training materials, presentations, and training activities.Monitor the effectiveness of training programs through evaluations and performance results.Coordinate with Call Center Supervisors and management to align training needs.Maintain training records, attendance, and performance reports.Support continuous improvement of customer service standards. Requirements:Bachelor’s degree in Business Administration, Human Resources, or related field.2–4 years of experience in Call Center operations.Previous experience as a Call Center Trainer, Quality Analyst, or Team Leader is preferred.Strong knowledge of call center processes, KPIs, and customer service standards.Excellent presentation and communication skills.Strong coaching and problem-solving abilities.Good reporting and Excel skills.
Etisalat Misr, branded 'etisalat by e&', is Egypt's third mobile operator and first integrated telecom operator, part of the global e& group.
What you should know
Egypt's third mobile operator since 2007: Etisalat Misr launched commercial operations on 30 April 2007 as Egypt's third mobile operator and first integrated telecom operator, attracting one million subscribers within 50 days.
Part of the e& group serving ~175 million customers: The operator is majority-owned by the Emirates Telecommunications Group (e&), a global technology group founded in 1976 operating in 38 countries.
Among Egypt's four 5G operators (live June 2025): Egypt commercially launched 5G on 4 June 2025; e& Egypt was one of four operators going live after securing a 5G license in October 2024.
How they work
Empowered, Agile, Collaborative — e& encourages creativity and innovation: working together, employees are encouraged to think outside the box and challenge the status quo to deliver the best for customers.
Drive the digital future to empower societies — e&'s vision is to bring technology to every person, home and organisation, moving the world and its people forward.
Recent update
e& Egypt among operators in Egypt's record US$3.5 billion spectrum deal. On 7 February 2026, Prime Minister Mostafa Madbouli witnessed the signing of the largest spectrum allocation deal in Egypt's telecom history. e& Egypt, alongside Vodafone Egypt, Orange Egypt and Telecom Egypt (WE), is pa…