Who we are?- onebank was established in 2020 as the company responsible for launching the 1st digital native bank in Egypt. The digital bank aims to create innovative solutions tailored to serve the needs of the banking customers in Egypt.-Our main goal is to create a positive customer experience through the differentiated journey that our customers live while using the digital bank.-Our Drive: We use our drive and commitment to energies, engage and inspire others, upholding the highest standards of work ethic, honesty and morality.JOB PURPOSETo monitor and respond to card and e-payment transactions in real time on a 24/7 basis, ensuring timely detection, investigation, and prevention of fraudulent activities. The role is responsible for protecting customers and minimizing fraud losses by taking immediate action on suspicious transactions, while maintaining high service standards and adherence to established fraud policies and procedures.JOB DUTIES AND RESPONSIBILITIESMonitor real-time transaction alerts/report on 24x7 across cards, wallets, ACH, and digital paymentsInvestigate flagged transactions, identify suspicious patterns and report the suspicious and fraud cases on daily basisTake immediate actions (block card/account, decline transaction, raise case)Contact customers to verify suspicious activity/transaction when requiredAccurate document cases in the fraud management systemRespond to verification requests received from acquiring banks to confirm transactions performed by cardholdersReview and take appropriate action on compromised cards alerts received from card schemes (e.g., Visa and Mastercard).Ensuring immediate action, respond and investigation on BIN attackEscalate complex or high-risk cases to senior team.Follow defined process, rules, and fraud scenariosFollow Bank rules, policy and procedure.MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCEPost Graduate Degree Finance and AccountingFlexible with rotational shifts is must0–2 years' experience in banking/non-banking