About ZIWOZIWO is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation.As a fast-growing B2B SaaS startup, we're building the future of customer experience. Our all-in-one cloud solution enables voice, messaging, and CRM integrations for forward-thinking companies across the Middle East and beyond. With a global team of 80+ people, ZIWO is the tech company where innovation meets impact.About The RoleWe're looking for a proactive and client-focused Cash Collection Specialist to join our Revenue team in Cairo. In this role, you'll be responsible for managing client accounts, understanding each client's situation, and working collaboratively to ensure all outstanding invoices are settled on time.This is a great opportunity for someone with strong communication and negotiation skills who thrives in a fast-paced, client-driven environment.What You'll Be DoingReach out to clients proactively to follow up on outstanding invoices and payment timelinesBuild and maintain strong relationships with clients to facilitate open and constructive conversations around paymentsUnderstand each client's financial situation and work toward mutually agreeable solutions for invoice settlementNegotiate payment plans and escalate unresolved cases to the appropriate teams when necessaryMonitor and track accounts receivable to ensure timely collection across the client portfolioKeep accurate and up-to-date records of all collection activities and client communications in the CRMCoordinate with internal teams (Finance, Sales, Customer Success) to resolve billing disputes or discrepanciesGenerate regular reports on collection status and flag at-risk accountsWhat You BringBachelor's degree in Finance, Accounting, Business, or a related fieldMinimum of 2 years of experience in cash collection, accounts receivable, or a client-facing finance roleExcellent communication and negotiation skills with the ability to handle sensitive conversations professionallyStrong organizational skills and attention to detailAbility to manage a high volume of accounts and prioritize effectivelyFamiliarity with CRM or billing tools is a plusFluent in Arabic and English, French is a plusWhy Join ZIWOBe part of a fast-growing SaaS company shaping the future of customer engagementWork with a collaborative, results-driven team passionate about making an impactGrow your career in a supportive, fast-paced environmentMake a difference for businesses across the region using our platformZIWO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environ