CC Reporting Specialist

As a Reporting Specialist you will be responsible for developing a strong understanding of CX Team performance across all our verticals, and to develop and implement a repeatable process for reporting and monitoring all the Vertical KPIs” CX Team” and improve their performance through quality and depth of analytical insights and recommendations for improvement.Job Responsibilities:Ensure that staffing needs are being met with a long-term strategy in mindData export, collection and processing from our Systems, calibration and consolidation for all data.Development of user-friendly reports and data overviews for CX Team performance.Explore growth opportunities from data and build actionable data-driven insights in all areas.Preparation of weekly business reviews to CX Managers, monitor and report main business performance KPIs. Being the first person to know about critical changes in CX Team performance.Auditing data quality and user behavior on a periodic basis to ensure meaningful insight is generated relating to customer engagement.Provide training and guidance to team members on reporting tools and data analysis techniques, to enhance team capabilities.Design business analysis and data recording systems for use throughout the departmentRegularly examine data reports to locate and resolve mistakes throughoutAccurately analyze and collect data for various types of business reportsCreate business reports that provide insight into key data pointsCommunicate the results of data analysis in written and verbal form to managers.Monitor data to identify changes in financial and business trends related to CX KPIs. Required skills and qualifications:Bachelor's degree in business, information systems, or a related field1-3 years of experience in the same role.Attention to detailsProactiveStrong Excel KnowledgeStrong analytical and problem-solving skills