Center Operations Manager/Tanta

People Management & Development:Manage a team of Donor Center Technicians, Phlebotomists, Plasma processors, Trainingcoordinator and supervise other center employees as delegated from CM or Plasma Operations& Medical Director.Establish a work environment that foster operational excellence.Ensure all employees are properly, timely, and efficiently trained on the relevant technical areas.Provide regular feedback and coaching for his/her employees.Manage employees to the highest standards of ethics and integrity.Develop & retain talents, through regular meetings, goal check-ins, development plans, etc.Administer regular check-ins and year-end performance review & development plans, etc.Assist in management of the recruiting process for direct reports.Support and conduct teams' trainings for direct reports.Leading the periodic operational meetings.Serve as subject matter expert for operational-related policies and procedures, Plasma DonationSystem and Plasma Payment System.Provide periodic reports to CM & Plasma Operations and Medical Director about the operationsperformance, identified gaps and enhancement plans.Operations Management:Supervise the donation operations within the center.Monitor donor recruitment and retention, ensure efficient donor flow, and implement donorretention improvement and corrective action plans.Monitor net yields and implement improvement plans.Perform analysis of related data to promote efficient operations.Proactive operational processes enhancement and risk management.Resolve related facility issues and manage inquiries for facility information.Provide leadership to ensure donor retention with high customer service levels.Provide strategic inputs for marketing plans and provide analytics and insights for optimization.Oversees product and biohazard waste shipments: Ensures shipments meet regulatoryspecifications and product release requirements from the donor center; ensures accurate labelingand documentation; and, authorizes final shipment.Perform a review of the documentation of unsuitable test results and the disposition of theassociated results.Document, investigate, and perform root cause analysis for deviations and customer complaints,specifically, in how they relate to the safety of the donor and the quality of the product.Performs a review of lookback information. Learn, understand and be independent working withthe PDS (Plasma Donor system) as it relates to the duties and responsibilities of this position.Ensure the training plan for the center staff is in place according to the business need andimplemented on time by the training coordinator.Quality & Compliance:Ensure that the center is operating with high compliance level to company's policies, proceduresand regulations.Deviation management and CAPA development with timely implementation.With the center manager, manage center's audit processes, help to resolve any related issues andensure timely response and closure to audit observations.Recommend changes and improvements to SOPs.Work closely with the center quality team to enhance the operational compliance and ensurethat the proper risk mitigation plans are in place.Back up for the CM:Serves as back up to the CM in absence according to pre-determined delegation and\or scope ofresponsibilities.If the candidate is a physician, should act as back up for center physician, if not then thisfollowing section is not applicable:Part of the qualification for being a certified Center Operations Manager, is the onboarding andcertification on center physician role, serving as backup at any time to fulfilling the businessneeds:Donor acceptance and deferral according to the relevant policies and procedures.Observe and coach the donor center technicians and phlebotomists.Donor counseling to individuals with unacceptable results,Management of Donor Adverse Event Reactions and the appropriate level of care.Timely review of accumulated data to confirm established donor suitability, donor safety, andprocess enhancement plans.Recommend changes and updates to the center procedures.Provide education sessions to the center medical staff as needed.Learn, understand and be independent working with the PDS (Plasma Donor system) as it relatesto the duties and responsibilities of this position.Provide aggregated medical data and insights to the medical director that in turns help inimproving the center performance.