Role Summary:As a client experience Coordinator, you will be the face of the company within the showroom, responsible for delivering an exceptional customer experience from first contact through post-sale follow-up. This role blends sales expertise with a customer-centric approach, ensuring every visitor receives personalized attention and a seamless journey.Key Responsibilities:Sales & Consultation:Welcome and engage showroom visitors, understanding their needs and preferences.Provide detailed product information, demonstrations, and test drive coordination.Guide customers through the sales process, including financing and delivery options.Customer Experience Journey:Ensure a smooth and memorable customer journey from entry to post-purchase.Follow up with clients after visits and purchases to ensure satisfaction and gather feedback.Resolve customer concerns promptly and professionally, escalating when necessary.Showroom Operations:Maintain showroom presentation standards and ensure all vehicles and materials are display-ready.Support inventory management and coordinate with logistics for vehicle availability.Assist in organizing showroom events and client engagement activities.Collaboration & Reporting:Work closely with sales, service, and marketing teams to align on customer experience goals.Track customer interactions and feedback using CRM tools.Provide regular reports on customer satisfaction, sales performance, and improvement opportunities.Qualifications:Bachelor’s degree in Business, Marketing, or a related field (preferred).1–3 years of experience in automotive sales or customer-facing roles.Excellent spoken EnglishStrong communication and interpersonal skills.Proficiency in CRM systems and Microsoft Office Suite.Key Competencies:Passion for customer service and relationship building.Sales-driven with a consultative approach.Detail-oriented and organized.Ability to work in a fast-paced, dynamic environment.