Client Relationship Management (CRM), Senior Associate

BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.JOB TITLESenior Associate, CRM | MAF Properties | Head OfficeROLE SUMMARYTo support the Customer Journey Service from signing of the Sales and Purchase Agreement to property handover and post-handover operations including managing of defects liability period, complaints and queries at any point of the customer life cycle.ROLE PROFILEAct as the main point of contact for customers, building and maintaining strong relationships from the Sale Purchase Agreement (SPA) stage through handover and beyond.Manage customer communication throughout project completion, including regular updates, status meetings, issue tracking, and follow-up actions.Coordinate property handovers, ensuring handover packs are prepared, appointments are scheduled efficiently, and adequate support coverage is always available.Handle customer complaints and service requests, ensuring all issues are logged, tracked, escalated when necessary, and resolved promptly.Monitor overdue customer accounts and support the execution of default, termination, settlement, title deed transfer, and mortgage registration/discharge processes.Oversee post-handover customer support, including managing defect liability matters during the first year and ensuring a positive ownership experience.Support community engagement initiatives, such as events, market days, and resident activities to enhance community activation and customer satisfaction.Drive operational excellence and customer insights by maintaining accurate customer data, implementing workflows, conducting feedback surveys, reviewing call center performance, and identifying CRM improvement opportunities.REQUIREMENTSBachelor's degree or Diploma with 3+ years of experience, including 2+ years in real estate.Excellent Written & Verbal communication in English and Arabic.Ability to work under pressure and meet deadlines.wnership mindset with high accountability for deliverables.Strong planning, organization, and prioritization skills.trong customer service and stakeholder management skills.WHAT WE OFFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!Work in a friendly environment, where everyone shares positive vibes and excited about our future.Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.