Job Purpose:Organize the collection of outstanding debts owed to Basharsoft. Contact debtors, negotiate payment plans, issue invoices and ensure timely repayment of debts. Key Accountabilities Meet collection targets and goals set by Basharsoft management team, maintaining a high level of productivity and efficiency.Create itemized statements, bills, invoices, and other necessary billing documents, which may require calculation of credit terms, discounts, and costs of services.Contact customers to discuss payment options and negotiate repayment plans.Utilize various communication channels such as phone calls, emails, and letters to reach out to customers and provide them with accurate and up-to-date account information.Maintain accurate and detailed records of all customer interactions, including payment arrangements, promises to pay, and any disputes or issues that arise during the collection process.Investigate and resolve discrepancies or disputes related to billing or payments by coordinating with other departments, such as account management.Provide excellent customer service by addressing customer inquiries, concerns, and complaints in a timely and professional manner.Utilize collection software and tools to track, document, and update account status and progressCommunication and Working relationsInternal:AccountingOperations (Account Management)Outside collectorsExternal:Customers Academic and Professional Qualifications:Bachelor’s degree of finance or accountingExperience:1-3 years of experience in collection Skills and Abilities:Knowledge of collection techniques, strategies, and best practices.Familiarity with customer relationship management (CRM) tools and techniques.Ability to work independently and demonstrate strong self-motivation and accountability.Strong ethical standards and a commitment to confidentiality when handling sensitive customer information.Language Proficiency:Intermediate English verbal and written.