Make daily outbound calls to customers with overdue accounts.Follow up on outstanding payments and ensure timely collection.Negotiate payment plans and settlement options with customers.Update customer records and payment status in the system.Send payment reminders via calls, emails, or SMS.Handle customer inquiries related to billing and payments.Escalate difficult or unresolved cases to the supervisor.Meet assigned collection targets and performance KPIs Minimum 1 year of experience in collections or call center.Excellent negotiation and persuasion abilities.Ability to work under pressure and meet targets.Good computer skills (Microsoft Office & CRM systems).Strong problem-solving skills and attention to detail.Flexibility to work rotational shifts if required.