Department: CollectionEmployment Type: Full TimeLocation: EgyptReporting To: Mohammed HamidCompensation: ج.م17,500 / monthDescription About the RoleWe’re on the lookout for a Collections Specialist to join our growing Risk & Collections team in the UAE. If you’re passionate about fintech, customer experience, and smart recovery strategies, this is your chance to be part of a company that's reshaping the future of finance.Key ResponsibilitiesAccount ManagementManage delinquent accounts based on segmentation and performance data.Ensure all collection activities comply with internal policies, audit standards, and UAE regulatory requirements.Maintain strong governance and control frameworks to minimize risk.Customer Dispute ResolutionTrack and resolve customer disputes related to payments or services.Collaborate with internal teams for timely, fair, and customer-centric solutions.Customer CommunicationEnsure effective and professional communication to maximize recoveries while preserving the customer experience.Handle customer interactions across various digital channels.Skills, Knowledge & Expertise2–3 years of collections or recovery experience, preferably in digital banking or fintech.Strong knowledge of UAE regulations and debt collection best practices.Experience with collection agencies, digital tools, and performance reporting.Excellent communication, problem-solving, and stakeholder management skills.Ability to balance empathy with commercial impact in customer conversations.