Who Are WeAt The Marq, we are more than a workplace, we’re a family united by a flexible culture, committed to supporting each other and growing together.Role & Responsibilities:Familiarity with call center systems and software for tracking calls and performance metrics.Accurately input customer information and interaction details into the system.Update records as necessary based on customer interactions.Navigate through multiple applications and systems during customer calls.Use internal knowledge bases and resources to find information quickly.Follow protocols for handling sensitive customer data and maintaining confidentiality.Handle all incoming/outgoing calls to the call center.Provide the best possible service to the customers to achieve the highest level of customer satisfaction.Handle and solve all inquiries, requests, and complaints received via all channels available (phone, e-mail, etc.).Communicate with other departments to answer all relevant customer inquiries (community team, facility team, client relations, etc.).Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust.Respect and apply company vision, mission, and values.Fully understand both individual and company objectives, and work on achieving them effectively and efficiently.Use the available tools and systems to provide the correct information to customers (applications, knowledge base, company website, etc.).Keep up to date with all the services and products provided by the company.Resolve all customer complaints, requests, and inquiries within the pre-determined SLA’s.Escalate problems and provide relevant feedback to the right channels.Requirements:Minimum 1 year of experience in Customer Service or Call Center.Bachelor’s degree in Business, Marketing, or a related field.Real-estate Call center background is a must.Proficiency in problem-solving.Fluent in EnglishWorking knowledge of MS Office.Strong active listening and verbal communication skills.Ability to multitask and manage time effectively.Be part of a culture built on growth, teamwork and support.