As a Community Support Specialist at Tamatem: you will serve as a liaison between our company and our users by providing problem-solving solutions to end users, ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.You will:Manage and solve large amounts of tickets and comments and respond to users in a timely mannerResolve product or service problems by clarifying users' complaints. Build sustainable relationships and trust with users through open and interactive communicationDetermine the cause of the problem and select and explain the best solution to solve the problem; expediting correction or adjustment and follow up to ensure resolutionProvide prospective users with logical advice on our games that can best meet their needs by using the right methods/toolsMaintain up-to-date user database through internal and external communicationsPrepare product or service reports by collecting and analyzing user information and contribute to team effort by accomplishing related results as neededDocument and manage all users' inquiries and refer to the product department and/or management by collecting customer information and analyzing customer needsMonitor in-game chatFollow communication procedures, guidelines, and policiesPerform other duties, as assignedSkills and experience you will bring to us:Time management Strong communication and interpersonal skillsAbility to adapt/respond to different types of charactersPatient TeamworkAbility to multitaskAbility to work under pressure Strong problem solving skillsStrong work ethic, team-oriented attitude, flexibility and aptitude to thrive in a fast-paced environmentExcellent written and verbal communication in English and ArabicGood arabic language skills(written)Customer ServiceProduct KnowledgeCRM systems and practicesGood understanding of social mediaRequirementsMinimum of Bachelor's Degree in Business Administration, Management, Public Relations, or a related field1-2 years of experience, preferably in mobile gaming companies.