Community Management Executive

Occupation DescriptionThe Community Management Executive provides the highest quality of services to CED’s customers to achieve maximum satisfaction levels and is responsible for performing regular site inspections to ensure the site condition meets the company standards.Job LocationNew Administrative CapitalJob ScopeHandle customers’ requests and inquiries received via (call center/mobile app/website/social Media) promptly (following given SLAs).Handle customer complaints and provide appropriate solutions in compliance with the company’s policies & procedures.Meet walk-in customers with minimum waiting time and enhance the overall customer experience.Reply to customer calls, e-mails, and letters per SLAs.Achieve customer satisfaction via professional handling, timely problem resolution, product knowledge, regular updates, and willingness to help.Proactively share updates & build sustainable relationships of trust with customers through consistency and accurate sharing of information.Conduct all necessary follow-ups with other departments on behalf of the customer to resolve his problems / accommodate his requests.Report repeated complaints/areas of improvement/challenges facing the team to the management for their reference and relevant action.Update accurately the customer’s history/interactions and information on the system.Provide regular updates to customers on the status of their cases/requests.Escalate customer issues and report major problems to Superiors.Conduct site tours and provide needed orientation to customers once assigned.Collect customer’s feedback (following given Survey/s).Handle site violations and enforce the community rules to avoid repeating such violationsProvide accurately all needed reports & data to superior/s.Attend daily/weekly/monthly staff meetings and proactively raise issues for group discussions and information sharing.Perform any additional tasks as requested according to the company’s policies and procedures.Education and TrainingBachelor’s Degree in Business or a relevant field.1 - 3 years of experience, previous experience in the real estate industry is preferred.