Compliance officer.Egypt-Compliance.Compliance Group

- Job Purpose:q Responsible for following up on the implementation of Customer Rights concepts within Mashreq according to CBE directives. Seek permanent and continuous improvement for achieving maximum customer rights protection & satisfaction among Mashreq customers.q Conduct enhanced Monthly Analysis & regulatory oversight on Complaints and provide recommendations & Corrective Actions.- Key Result Areas:- * Assist in Customer Rights related projects/UATs as and when required and ensure that they are successfully completed within the required time frame.- * Fulfill & provide regular CBE reports required within customer rights directives.- * Provide recommendations for Mashreq processes or activities whenever needed to comply with Customer Rights standards.- * Pinpoint areas that need improvement according to prepared analysis & provide recommendations for corrective actions to comply with customer rights scheme.- * Review complaints related to the Outsourced Companies & Payment Service Providers and provide any relevant recommendations.- * Ensure fulfillment of Customer Rights training within Mashreq for staff & increase their awareness regarding the related regulations.- * Ensure fulfillment of Customer Rights Awareness to customers and increase their knowledge for their rights, banking and financial awareness.- * Initiate Regulatory Oversight over Complaint Handling Teams in addition to preparing reports with remarks, concerns and CRP recommendations in order to take the corrective actions.- * Review Marketing Materials, Products, services, NPPAs, Mashreq Applications, etc. in order to assure that they are complying with Customer Rights Guidelines.- * Innovate new ideas, Enhancement techniques to assist in facilitating the workflow, fulfilling Customer Rights Unit responsibilities and enhancing areas need improvement.Knowledge, Skills and Experience- Graduate with 0-2 years banking experience .- Good communication and inter-personal skills.- Computer literate and good command over spoken and written English- Understanding the banking process, processes and systems.- Strong key board and PC skills with adequate knowledge of MS Office.- Excellent inter-personal and communication skills with the ability to perform with a large team.- Excellent knowledge in data analysis and PPT Presentations.