Consumer Sales Support Officer

Cibeg · Cairo, Egypt · Posted 2025-11-16

DescriptionBusiness developmentScreen & review turned in applications to ensure that all needed documents / signatures are provided, according to CBE regulations & bank’s policiesCall back customers & online referrals to ensure that all points in the approved call back script are covered and confirmed by the customersPerform I-Score checking on turned in applications to insure that minimum accepted standards are met before submitting cases to the Credit Assessment & Fulfilment department (CAF)Enhance approval rates through proactive salvaging of all rejected cases & review any supporting documentation received from sales channels to the rejected applicationDirect applications to CAF, and follow up on cases approvals / rejections to ensure efficiency and enhance TAT and deliver the approved documents to the concerned sales supervisorProvide regular competent feedback sales channels on turned in applications, approval & rejection rates to maintain the high quality of turned in applications and to support in improving booking efficiency and sales numbersProvide feedback and necessary support to sales channels on submitted applications and receive required supporting documents with the intent of salvaging casesEnsure the awareness of distribution channels staff on loans & OD policies to raise the quality & productivity of applicationConduct a monthly report on the current situation of each of the assigned branches in terms of rejection rates Policies, Processes and ProceduresFollow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent mannerDay- to-day operationsFollow the day-to-day operations related to own jobs in respective department to ensure continuity of workComplianceComply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks QualificationsQualifications & Experience: Bachelor’s degree of commerce, finance, business administration, accounting or equivalentMinimum 1 - 3 years of relevant experiences Skills:Good command of English language and Arabic languages Very good command of Microsoft officeHigh communication and presentation skillsSelf-motivated team player, decision maker, qualitative and quantitative analysis

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