Job description:Purpose of the JobMonitor performance metrics for logistics, transportation and warehousing, along with documentation required to ensure customers' deliverables are met. Job Description Create and update operational dashboards to track KPIs and daily performance. Prepare dashboard reports to support operations monitoring and follow up. Validate dashboard data using WMS, TMS, and operational system records. Highlight performance gaps and escalate observations to the direct supervisor. Share dashboard summaries and performance reports with internal stakeholders as required. Support Control Tower visibility by maintaining shipment and exception tracking dashboards. Coordinate with relevant teams to collect required data for dashboard updates Job Requirements - Experience and Education Bachelor’s degree in business or related fields. 1-2 years of relevant experience in Customer Service Proficiency in English Communication. Computer Proficiency: MS office Applications (Word, Excel, Power Point & Outlook). Strong communication skills and interpersonal skills. Ability to manage difficult or angry customers. Strong Time management Skills and Problem-solving skills. Business writing skills (responses to customers, procedures, standards... etc.) Work Location: 6th of October industrial zone