Counter Service Manager.Egypt- Distribution - Katameya Branch.Retail Banking

To manage efficiently a team of Counter Service Specialist and handle effectively the Branch counters area in a risk free and customer friendly manner.Ensure adherence by counter staff to policies & processes whilst striving to minimize Operational lossesEnsure all counter transactions are processed accurately and swiftly and in accordance with the laid down procedures.Reduce wait time & serve time by efficient processing of all transactions.Manage customer expectation for each interaction and ensure adherence to basic service standards set by the business.Eliminate risk of cash differences by diligently enforcing, controlling & monitoring the Cash transactions processed & ensuring accurate delivery of cash to customers at all times.Be vigilant & alert on any possible frauds & risks.Provide continuous feedback to Branch Operations on process adherence & any observed inconsistencies at the counter through Branch Monthly Exception Reporting MechanismEnsure Cash shortages & Excesses both at Counter & ATM are at zero.Investigate thoroughly any differences in balancing & reconciliation of cash & other security items by following the standard process of checking / scrutiny / investigation.Maintain an up to date / balanced inventory of all security stationary.Adhere to all policies and processes to ensure an acceptable risk rating of the counter area by Audit.Report deviations / exceptions to concerned authority as per standard practice recommended by the Business.Enhance usage of ATM by customer coaching & ensure minimum risk for ATM maintenanceMaintain tight control on all Branch Sundry & Suspense & Income Accounts & prepare / report monthly statements to Branch OperationsEnsure all Branch GL lines monitored, balanced & reconciled as per guidelinesEnsure any changes / modifications to the processes & policies made by H.O are timely implemented.Ensure Effective Risk Management & regulatory Compliance for the Teller FunctionsTo observe appropriate measures defined for cash & vault securityThe job holder should have thorough knowledge of :Counter related functionsCash ManagementClearing and CollectionDrafts and RemittancesSuspense / Wash accounts and G/L booking & liquidationSystem and Process of the areaFair knowledge of RBG products.Extensive knowledge of all counter related and dependent process.The following skills will be required to manage the counter areaLeadership/Supervisory skillsExcellent communication and interpersonal skillsThe CSM should have at least 4-5 years of experience as a teller within the banking industry.