CRM Executive

Job purpose: Responsible for enhancing customer experience, reaching highest level of customer satisfaction, and improving customer retention. Key accountabilities: · Implement CRM initiatives and develop customer journey to enhance the overall customer experience. · Receive and handle different customers requests and complains via call center or walk-ins clarifying the process and procedures and directing them to the concerned parties. · Follow up with the customers on their requests/ complains to ensure highest level of satisfaction. · Collaborate with cross-functional teams to develop and implement customer loyalty programs Maintain and update customer databases, ensuring data accuracy and compliance with data protection regulations Minimum 2–3 years of experience in customer service, customer experience, or a related field. Bachelor’s degree in Business Administration, Marketing, or a related discipline. Proficiency in CRM systems and Microsoft Office applications. Ability to handle customer inquiries and complaints effectively. Experience in implementing CRM initiatives and improving customer journey. Strong organizational and follow-up skills. Ability to manage and maintain customer data with high accuracy. Knowledge of customer loyalty programs and retention strategies.