CRM Executive

Job purpose:Responsible for enhancing customer experience, reaching highest level of customer satisfaction, and improving customer retention.Key accountabilities: Implement CRM initiatives and develop customer journey to enhance the overall customer experience Receive and handle different customers requests and complains via call center or walk-ins clarifying the process and procedures and directing them to the concerned parties Follow up with the customers on their requests/ complains to ensure highest level of satisfaction Collaborate with cross-functional teams to develop and implement customer loyalty programsMaintain and update customer databases, ensuring data accuracy and compliance with data protection regulationsRequirementsMinimum 2-3 years of experience in customer service, customer experience, or a related field Bachelor's degree in Business Administration, Marketing, or a related discipline Proficiency in CRM systems and Microsoft Office applicationsAbility to handle customer inquiries and complaints effectively. Experience in implementing CRM initiatives and improving customer journey. Strong organizational and follow-up skills Ability to manage and maintain customer data with high accuracy. Knowledge of customer loyalty programs and retention strategies