CS Content Designer

Department: Customer Service and ExperienceLocation: EgyptDescriptionWe’re building a Content Design function from scratch and we need people who want to be a part of that.We see a Content Designer as a thinker and decision-maker, not as someone who operates at the text level only. Logic, scenarios, and solutions come first — everything else comes after.Key ResponsibilitiesWork closely with Product Teams and take ownership of local support updates. Make sure that the right knowledge is there at the right time.Think scenario first, not just in answer templates or individual edits. Based on that, create clear and usable content: flow descriptions, articles, instructions, etc.Partner with local Support Teams: deliver knowledge updates, ask for feedback from real life, iterate, and improve.Help evolve content guidelines and standards.Qualifications1+ years of experience in either UX Writing, Content Design, or Knowledge Management.Basic experience with analyzing support tickets or customer journey mapping (CJM).Strong written communication skills and attention to detail, which you can demonstrate through your portfolio.Experience with iterating and improving content based on feedback, research, and data.Strong cross-functional collaboration skills.Job BenefitsHelp us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.Develop your professional skills with access to mentoring, career consulting, and learning programs.Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.Work alongside people who take initiative, speak openly, and challenge themselves to grow.Improve your language skills through co-financed courses and internal speaking clubs.Final benefits may vary depending on the location