Customer Care Representative (English)

Company DescriptionSutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineering services, Sutherland powers business transformation and innovation through market-leading technologies and process excellence. With extensive experience and a rich portfolio of patents, including numerous AI-based inventions, the company provides scalable digital solutions and optimized operations. Sutherland is dedicated to driving digital transformation, enhancing customer experiences, and delivering cutting-edge solutions tailored to each organization's needs.Job DescriptionThis is a full-time, on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries, resolve issues, and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls, offering solutions to resolve concerns, and maintaining accurate records of interactions. Building strong relationships with customers and contributing to a positive, professional team environment are essential aspects of this role.Benefits: First waves = higher promotion chancesCompetitive packageFully paid trainingMedical and social insurance coverageNight shift allowance24/7 company-provided transportation Clear career developmentQualificationsStrong Interpersonal Skills, such as effective communication and relationship-buildingAbility to handle customer complaints professionally and provide empathetic supportFluency in English Flexibility with night and overnight shifts Unviersirty graduatePrevious experience in sales is mandatory