Customer Enablement Specialist

RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team! For more information, go to rsa.com.RSA Education Services is your single source of learning for product enablement trainings, virtual hands-on labs, and professional certification programs. Our team designs, develops, and delivers technical training and enablement experiences that empower customers, partners, and internal teams to fully leverage RSA's solutions.We are evolving how customers learn and engage with RSA — moving toward a more connected, digital, and Community-driven enablement experience. This role is at the heart of that evolution.We are looking for a Customer Enablement Specialist to join our team in Cairo. This is a strategic role focused on driving measurable customer outcomes through the RSA Community and the broader customer enablement experience.You will be the dedicated owner of the RSA Community experience and strategy, ensuring it becomes the primary digital engagement channel for our customers. You'll connect Community with the rest of our customer enablement ecosystem (training, LMS, self-service), and collaborate closely with Customer Success and Support organizations to embed Community into the end-to-end customer experience.Principal ResponsibilitiesCommunity Strategy & FrontendOwn the strategy and frontend experience of the RSA CommunityDesign Community structure, navigation, and content surfacing for optimal customer engagementContinuously evolve Community as the primary customer-facing enablement experienceLead digital enablement innovation, including Community-led and AI-powered enablement initiativesReporting & AnalysisOwn reporting and analytics for Community and customer enablement performanceAnalyze customer behavior across Community, LMS, and self-service experiences (GA4, community analytics, BI tools)Translate insights into actionable improvements that drive engagement, adoption, and satisfactionBuild and maintain dashboards measuring impact across the customer enablement journeyCollaboration with Customer EducationPartner with the Education Services team (Program Manager, Training Administrators, Instructional Designers) to connect Community with training programs, LMS, and contentEnsure Customer Education programs are surfaced and amplified through CommunityDrive integration between training experiences and Community engagementCollaboration with Customer Success & SupportPartner with the Customer Success organization to embed Community and enablement into the customer success motionPartner with the Support organization to embed Community and enablement into the customer support experience, including KB integration into the CommunityProvide insights and adoption signals to CSM and Support teamsAct as the connective tissue between Education, Community, Customer Success, and SupportEducation & Experience5+ years of experience in customer community, customer enablement, customer education, customer success, or digital learning in a SaaS or technology environmentBachelor's degree or demonstrated equivalent experienceExperience working with or driving customer communities, self-service experiences, or digital enablement platformsStrong analytical skills with experience interpreting customer behavior and engagement data (Google Analytics, Salesforce Cloud Experience, LMS analytics, or BI tools)Excellent written and verbal communication skills in EnglishStrong cross-functional collaboration and stakeholder management skillsDesirable RequirementsHands-on experience with community platforms, knowledge management systems, or digital learning ecosystems like Salesforce Experience CloudExperience embedding enablement into Customer Success or Support customer journeysExposure to AI-driven enablement tools (chatbots, learning automation, recommendation engines)Customer journey mapping and lifecycle design experienceRSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at rsa.global.talent.acquisition@rsa.com. RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.