customer excellence manager

Company DescriptionPrime Developments Red Sea is a prominent real estate developer based in Hurghada, Red Sea. The company specializes in creating high-quality residential and commercial properties in one of Egypt's most sought-after locations. Known for its commitment to quality and innovation, Prime Developments has contributed significantly to the region's growth and appeal. The company is dedicated to delivering exceptional projects that meet the demands of both residents and investors while enhancing the local community.Role DescriptionWe are seeking a full-time, on-site Customer Excellence Manager to join our team in Hurghada. In this role, you will oversee customer interactions and CRM system to ensure high levels of satisfaction and build strong relationships with clients. Daily responsibilities will include managing customer inquiries, resolving issues promptly, analyzing customer data to identify improvement opportunities, and coordinating with internal teams to ensure seamless service delivery. The role requires a proactive approach to account management and consistent communication with stakeholders to maintain trust and drive customer loyalty.QualificationsStrong skills in Customer Satisfaction and Customer ServiceExperienced in real estate , client coordination, and project handoversProficiency in Account Management and building long-term client relationshipsExcellent Communication skills, both verbal and writtenWell-developed Analytical Skills to assess customer data and identify trendsAbility to handle inquiries, resolve issues efficiently, and provide exceptional serviceExperience in the real estate industry or a related field is a plusBachelor’s degree in Business Administration, Marketing, or a related disciplineStrong organizational and multitasking abilities